Be sure
and cancel your credit cards
before you die! This is so
priceless,
and so
easy to see happening,
customer service being what
it is today.
A lady
died this past January, and
Citibank billed her for February
and March
for their
annual service charges on her
credit card, and added late fees
and interest on the
monthly
charge. The
balance had been $0.00 when she
died, but now somewhere around
$60.00. A family
member placed a call to Citibank.
Here
is the
exchange :
Family
Member:
'I am
calling to tell you she died back
in January.'
Citibank : '
The account was never closed
and the late fees and charges
still apply.'
Family
Member: 'Maybe
you should turn it over to
collections.'
Citibank :
'Since it is two months past
due, it already has been.'
Family
Member: So, what will
they do when they find out she is
dead?'
Citibank :
'Either report her account
to frauds division or report her
to the credit bureau, maybe both!'
Family
Member:
'Do you
think God will be mad at her?'
Citibank: 'Excuse
me?'
Family
Member:
'Did
you just get what I was telling
you - the part about her being
dead?'
Citibank : 'Sir,
you'll have to speak to my
supervisor.'
Supervisor
gets on the phone:
Family
Member:
'I'm
calling to tell you, she died back
in January with a $0 balance.'
Citibank : ' The
account was never closed and late
fees and charges still
apply..'
Family
Member:
'You mean
you want to collect from her
estate?'
Citibank :
(Stammer) 'Are you her
lawyer?'
Family
Member:
'No, I'm her great nephew.'
(Lawyer info was given)
Citibank: 'Could
you fax us a certificate of
death?'
Family
Member:
'Sure.' (Fax number was
given)
After
they get the fax :
Citibank: 'Our
system just isn't setup for
death. I don't know what more I
can do to help.'
Family
Member: 'Well,
if you figure it out, great!
If not, you could just keep
billing her. She won't care.'
Citibank: 'Well,
the late fees and charges
will still apply.'
(What
is wrong with these people?!?)
Family
Member: 'Would
you like her new billing address?'
Citibank :
'That might help....'
Family
Member:
' Odessa
Memorial
Cemetery , Highway
129, Plot Number 69.'
Citibank :
'Sir, that's a cemetery!'
Family
Member: 'And
what do you do with dead people
on your planet???'
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